Privacy Policy

Published: Tuesday 15th March 2022

At Gem Plastering Ltd we are committed to protecting and respecting your privacy in compliance with the EU General Data Protection Regulation (GDPR). This privacy policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

This policy applies to the use of our services and to our sales, marketing, and customer contract fulfilment activities. It also applies to individuals seeking employment at Gem Plastering Ltd.

Who Are We?

Gem Plastering Ltd is a plastering company based in Romford, Essex.

When Do We Collect Personal Data About You?

• When you are using our services.
• When you interact with us in person, by correspondence, phone, social media, or through our website.
• When we collect personal data from legitimate third-party sources such as data aggregators, marketing partners, public sources, or social networks where consent has been given.
• When it is considered a legitimate interest and not overridden by your privacy interests.

Why Do We Collect and Use Personal Data?

We collect and use personal data mainly to perform direct sales, marketing activities, and customer service. We also collect information related to suppliers, partners, and job applicants.

Your information may be used for the following purposes:

• Send marketing communications you have requested.
• Provide information about our services, events, activities, and promotions.
• Send information regarding services you have purchased from us.
• Perform direct sales activities where legitimate interest exists.
• Provide event or webinar information you have registered for.
• Respond to enquiries submitted via website forms.
• Follow up on customer service requests, emails, calls, or chats.
• Provide access to services related to Gem Plastering Ltd.
• Fulfil contractual obligations such as invoices, confirmations, and reminders.
• Notify you about service disruptions.
• Conduct surveys regarding our services.
• Process job applications.

Our Legal Basis for Collecting Personal Data

Collecting Personal Data Based on Consent

Personal data collected based on consent is documented using consent forms. These records are securely stored within our systems.

Collecting Personal Data Based on Contracts

We may collect and process personal data to fulfil contractual obligations with customers, suppliers, and partners.

Collecting Personal Data Based on Legitimate Interest

We may process personal data where legitimate business interests exist and do not override individual privacy rights. This is typically related to sales and marketing activities. Individuals will always be informed of their rights and the purpose of data collection.

What Type of Personal Data Is Collected?

The types of personal data we may collect include:

• Name
• Phone number
• Email address
• Job title
• Company name and contact details
• Feedback, comments, and enquiries
• Website usage information such as IP address and browsing behaviour
• Information submitted during job applications

Gem Plastering Ltd does not collect or process sensitive personal data or unique public identifiers.

How Long Do We Keep Your Personal Data?

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory requirements. Once the data is no longer required, it will be securely deleted.

In some cases, data may be retained in an anonymised form for statistical purposes.

Your Rights Regarding Your Personal Data

You have the following rights:

• The right to request a copy of the personal data we hold about you.
• The right to request correction of inaccurate or outdated information.
• The right to request deletion of your personal data where it is no longer required.
• The right to withdraw consent for marketing communications at any time.
• The right to request data portability where processing is based on consent or contract.
• The right to request restriction of processing where disputes occur.
• The right to object to data processing based on legitimate interest or marketing.

If you have any questions regarding your privacy rights, please contact us at [email protected].

The Use of Cookies and Web Beacons

We use cookies and web beacons to collect website navigational information, which may include services such as Facebook and Google Analytics.

This information may include:

• Browser type and language
• IP address
• Pages visited and links clicked
• Operating system and referral websites

This data helps improve website performance, understand visitor behaviour, and enhance user experience. Cookies on their own do not personally identify users.

Do We Share Your Data With Anyone?

We do not sell, rent, or trade personal data with third parties without your consent except in the following cases:

Third-Party Service Providers

We may share information with distributors, agents, subcontractors, or service providers who assist in delivering services on our behalf.

Legal Requirements

We may disclose personal information if required by law or legal processes, including court orders or legal investigations.

Changes to This Privacy Policy

Gem Plastering Ltd reserves the right to amend this privacy policy at any time. The most current version will always be available on our website.

We encourage users to review this policy periodically to stay informed about how we protect personal information.

Your Right to Complain

If you believe your personal data has been handled improperly, you may contact us at [email protected].

Use of Cookies

What Is a Cookie?

A cookie is a small data file containing a unique identifier that is stored on your device when visiting a website. Cookies allow websites to recognise your device and store certain information about your preferences or past actions.

How Do We Use Cookies?

Cookies help us analyse visitor behaviour and improve user experience. For example, if you previously visited certain pages on our website, cookies may allow us to show you related content during future visits.

Third-Party Cookies

Some pages on our website may contain content embedded from third-party services such as YouTube or social media share buttons. These services may set their own cookies which we do not control. Please refer to the respective third-party privacy policies for more information.

Managing Cookies

We do not use cookies to collect personally identifiable information. However, you may choose to block or restrict cookies through your browser settings.

Most browsers provide guidance on managing cookies through their Help section. Alternatively, you can visit www.aboutcookies.org for comprehensive information on managing cookies across different browsers.

Instructions for managing cookies on mobile devices can usually be found in your device manual.